| Description | ASSIST 90° | ASSIST 180° | ASSIST 270° | ASSIST 360° |
| Onsite Support | Nil | 6 support Calls 8X5 Business Hrs |
12 Support Calls 12X6 Business Hrs/ Weekend Critical Issue |
Unlimited Support 12X6 Business Hrs/ Weekend Critical Issue |
| Online Support (Telephone, Email and Remote) | Unlimited 8X5 Business Hrs | Unlimited 12X6 Business Hrs | Unlimited 12X6 Business Hrs | Unlimited 24X6 Business Hrs |
| Response Time | <4Hrs High Priority Calls <6Hrs Medium Priority Calls <8Hrs Low Priority Calls |
<4Hrs High Priority Calls <6Hrs Medium Priority Calls <8Hrs Low Priority Calls |
<2Hrs High Priority Calls <4Hrs Medium Priority Calls <6Hrs Low Priority Calls |
<2Hrs High Priority Calls <4Hrs Medium Priority Calls <6Hrs Low Priority Calls |
| Reporting | Nil | Half Yearly | Half Yearly | Quarterly |
| Proactive Health check on Deployed Solution by 22by7 |
Nil | Half Yearly | Half Yearly | Quarterly |
