ASSIST Services

Description ASSIST 90° ASSIST 180° ASSIST 270° ASSIST 360°
Onsite Support Nil 6 support Calls
8X5 Business Hrs
12 Support Calls
12X6 Business Hrs/ Weekend
Critical Issue
Unlimited Support
12X6 Business Hrs/ Weekend
Critical Issue
Online Support (Telephone, Email and Remote) Unlimited 8X5 Business Hrs Unlimited 12X6 Business Hrs Unlimited 12X6 Business Hrs Unlimited 24X6 Business Hrs
Response Time <4Hrs High Priority Calls
<6Hrs Medium Priority Calls
<8Hrs Low Priority Calls
<4Hrs High Priority Calls
<6Hrs Medium Priority Calls
<8Hrs Low Priority Calls
<2Hrs High Priority Calls
<4Hrs Medium Priority Calls
<6Hrs Low Priority Calls
<2Hrs High Priority Calls
<4Hrs Medium Priority Calls
<6Hrs Low Priority Calls
Reporting Nil Half Yearly Half Yearly Quarterly
Proactive Health check on
Deployed Solution by 22by7
Nil Half Yearly Half Yearly Quarterly